Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.
Information We Collect
We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better.
We collect this information from three sources: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us directly. Here are some examples:
- Registration information: Registration Information: We ask for basic information from you in order to set up your account - for example, your name and email address.
- “Know Your Customer” obligations: "Know Your Customer" (KYC) obligations require MemberDrive to collect and maintain information about all Campaign account holders. These are regulatory requirements and are intended to prevent abuse of the financial system. KYC information that we may collect may include:
- Personal information about the individual creating the Campaign.
- Business information associated with the Campaign.
More information about how we manage KYC obligations can be found on Stripe.com.
- Public campaign information: If you create a Campaign with us, we collect the information that you provide for your public Campaign page. For example, if you set up a Campaign, your organizationname is part of that public campaign page, along with any other information you put into your campaign page, like a photo or an “About Us” description. Your public campaign information is just that — public — so please keep that in mind when deciding what information you would like to include.
- Fundraiser information: If you set up a Fundraisier page to help your favorite campaign raise money, we collect the information that you provide for your fundraiser page. For example, we'll display your name on the Leaderboard, along with any other information that you provide on your Fundraiser page.
- Payment and contact information: If you earn revenue through your site, we’ll collect information to process those payments and contact you. If you donate to a campaign through our site - either set up a subscription or give a one-time donation - you’ll provide additional personal and payment information like your name, credit card information, and contact information. We also keep a record of the payments you’ve made. Payment records are also made available to the Campaign administrators.
- Content information: In connection with using the Services, you may generate content that provides us with additional information about you.
- Communications with us: You may also provide us information when you respond to surveys or communicate with us about a support question.
Information We Collect Automatically
We also collect some information automatically:
- Log information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services — for example, when you create or make changes to your Campaign or start or stop your Membership.
- Usage information: We collect information about your usage of our Services. For example, we collect information about the actions that campaign administrators and users perform on a campaign — in other words, who did what and when (e.g., [username] updated “[campaign]” at [time/date]). We also collect information about what happens when you use our Services, along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, get insights on how people use our Services so we can make our Services better, and understand and make predictions about user retention.
- Location information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile apps (like when you post a photograph with location information) if you allow us to do so through your mobile device operating system’s permissions.
Information We Collect from Other Sources
We may also get information about you from other sources. For example, if you connect your account to a third-party service provider such as Stripe, we may receive information from that service. The information we receive depends on which services you authorize and any options that are available.
How and Why We Use Information
We use information about you for the purposes listed below:
- To provide our Services. To provide our Services–for example, to set up and maintain your account, backup and restore your content, charge you for any of our paid Services, and provide you support for the Services;
- To further develop our Services. For example by adding new features that we think our users will enjoy or find useful;
- To protect our Services, our users, and the public. For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of MemberDrive and others, which may result in us, for example, declining a transaction or terminating Services.
- To fix problems with our Services. For example, by monitoring, debugging, repairing, and preventing issues.
- To customize the user experience. For example, to personalize your experience by serving you relevant notifications for our Services, and recommending content that we think you will like.
- To communicate with you. For example, to communicate with you about offers and promotions offered by MemberDrive and others we think will be of interest to you, solicit your feedback, or keep you up to date on MemberDrive and our products.
How We Share Information
We do not sell our users’ private personal information.
We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
- Third Party Vendors. We may share information about you with third party vendors who need to know information about you in order to provide their services to us. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information) and those that help us understand and enhance our Services (like analytics providers).
- As Required by Law. We may disclose information about you in response to a subpoena, court order, or other governmental request.
- To Protect Rights and Property. We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of MemberDrive, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
- With Your Consent. We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so.
- Aggregated and De-Identified Information. We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services.
- Published Support Requests. If you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.
Information Shared Publicly
Information that you choose to make public is–you guessed it–disclosed publicly. That means, of course, that information like any content that you make public on your website is all available to others. Public information may also be indexed by search engines or used by third parties. Please keep all of this in mind when deciding what you would like to share.
Updated March 11, 2020.
Creative Commons Sharealike License